Menu
Home » Terms and Conditions of Returns and Exchanges

Terms and Conditions of Returns and Exchanges

Please read these terms and conditions to ensure your returned items does not get refused and is processed as quickly as possible. If you have a query please contact sales@posche-store.com and we will respond as soon as possible.

1)    If products are not returned in an ‘ as delivered’ condition (i.e tags removed, make-up marks ect) the return may not be accepted, or a charge may be levied to cover our additional costs.

2)    If a return is refused we will send the item back to you, however this will be at your own cost.

3)    Refunds will be processed within 2-3 days of receiving your item.. Exchanges can take up to 30 days.

4)    If we are unable to exchange an item then we will offer a refund as per the procedures here with.

5)    If an item is delivered to you damaged or faulty we will refund the item.  We would ask that all faulty returns are sent by recorded post and that you email us a copy of your receipt for reimbursement.

6)    We only accept exchanges on an item once. Except in exceptional circumstances these exchanges must be on the same product but on a different size or colour can be requested.

7)    If an item is not received by us and you do not have proof of purchase then we reserve the right to make you responsible for the original order value.

8) All returns must be sent back to us in its original packaging. If not, we have the right to refuse a refund or deduct the gift packaging costs.

19) Your payment will be credited back to the original purchases credit/ debit card. If the item is a SALE item, the refund will be made in store credit alternatively it can be returned for exchange.

10) Store credit refunds are available 2-3 days processing & come in the form of a code on email.

11) We are happy to exchange or refund via store credit for any items purchased during our sales. The above quoted timescales & conditions apply.

12) Your item(s) should be sent back to us within 14 days of receipt by you. Returns outside these timeframes may be accepted at the discretion of Posched & may only be refunded as a store credit or for an exchange.